Our Services build on best practice
Learning from some of the world’s leading organisations in Europe, North America and the Far East we have developed extensive experience in management and leadership best practice. Performance leaders gain the edge by developing three fundamental roles of their management and leadership teams to extremely high levels of effectiveness. Basically they ‘work smarter’ to create conditions for success by clarifying strategic priorities, translating priorities into ongoing operations and by directing innovation and change. In contrast, the least effective teams put most of their effort into working in the operation to help deliver tactical results, typically referred to as ‘working harder’.
We have developed a systematic, results driven approach based on these best practice insights called Performance Leadership to radically increase the effectiveness of management and leadership teams.
Our Service Tiers explained
Tier 1 Services are medium to high level interventions that build systematic, integrated and collaborative capabilities across organisation and enterprise levels to establish both broad and deep strengths.
Tier 2 Services focus on the development of processes and systems, people capabilities and knowledge that sit within Tier 1 frameworks to ensure overall integration of the approaches.
Tier 3 Services involve the detailed development of best practice tools and techniques together with the skills and knowledge required to exploit the approaches at team and individual levels.
PLS Knowledge Manager Programme
The PLS Knowledge Manager Programme develops a comprehensive approach to business intelligence that enables value to be created from data by providing timely, reliable and relevant information for making strategic, managerial and operational decisions at all levels.
What it does:
PLS Knowledge Manager establishes rigorous and systematic routines as part of the ongoing management and leadership process; assessing performance to establish current position based on facts and data, benchmarking against internal and external best-practice to establish performance gaps, and use of knowledge developed from data to drive innovation, close the gap and raise the bar to achieve performance leadership. Critical to the quality of decision-making, knowledge is the one resource that grows as it is shared.
How it does it:
PLS Knowledge Manager comprises three specific but interrelated techniques; assessments, benchmarking and innovation; that integrate to form an overall knowledge system that feeds information, opportunities for change and innovations into the routine strategy, performance and change management processes of the organisation. The approach is implemented through the establishment of best-practice processes and techniques that are all highly specified and supported by templated tools.
PLS Innovation Manager Programme
The PLS Innovation Manager Programme puts into place the capability to address opportunities and risks in a systematic and timely manner, enabling the organisation to lead, motivate and inspire innovative solutions as an integral and indeed an expected part of day-to-day business life.
What it does:
All too often organisations treat innovation as just creative and change activities, failing to hard-wire these albeit essential steps into an overall management and leadership context. Without this context, innovation activities become miss-directed, sporadic and largely reactive. PLS Innovation Manager ensures that innovation is delivered as a pipeline of opportunities with ideas filtered and tested for their return on investment, progress is managed and tracked through dynamic (and ideally, digital) dashboards, motivating, inspiring and enabling people to apply their skills and knowledge to solve problems, seize opportunities and create value. Ultimately a culture of continuous innovation is established.
How it does it:
PLS Innovation Manager draws on tried-and-tested best-practice to establish a continuous process linking strategic and operational leadership into management and performance routines. All the essential structures, roles and responsibilities, training and development, processes, techniques and tools are put into place.
Our approach is even more powerful when deployed as the class-leading PLSNet Innovation Manager, our collaborative web-based toolset. Providing features such as an ideas tracker, innovation filter, Return on Innovation Investment calculator and dynamic report creator, the PLSNet Innovation Manager delivers organisation wide transparency and accountability for innovation.
The approach is designed to dovetail into our other key knowledge management processes; benchmarking and assessments; to create an overall capability described in our Flagship Programme, the PLS Knowledge Manager Programme.
PLS Benchmarking Manager Programme
The PLS Benchmarking Manager Programme is a structured programme management activity that enables the organisation to evaluate various aspects of its capabilities in relation to appropriate ‘benchmarks’ such as best-practice, competitors and past performance achievements.
What it does:
Benchmarking can mean many things to many people, can be a very costly exercise and is often conducted with poor structure, appearing more like a pleasant day out or a conversation! PLS Benchmarking Manager is a rigorous, fact based approach designed to identify and implement improvement opportunities for targeted issues in a highly cost effective way. Our approach has been adapted from best-practice organisations and refined through years of practical application. Benchmarking best follows internal assessments to develop skills and demonstrate early improvements. It is said that something approaching 80% of improvements can be achieved from the right sort of internal assessments. Only as organisations aspire to achieve best in class do they need to progress to external benchmarking.
How it does it:
PLS Benchmarking Manager is a highly rigorous, fact based exercise in which the key characteristics of the organisations capability are analysed against benchmarks. The approach uses four straightforward steps including planning, data collection, data analysis and reporting , and the implementation of improvements. The approach is designed to dovetail into our other key knowledge management processes; assessments and innovation; to create an overall capability described in our Flagship Programme, the PLS Knowledge Manager Programme.
PLS Assessment Manager Programme
The PLS Assessment Manager Programme puts into place the capability to systematically and objectively assess the performance of key strategic and operational aspects of the business against benchmarks, providing insights into issues and opportunities for improvement and stimulating renewed energy in improvement efforts to raise the performance bar.
What it does:
PLS Assessment Manager delivers an approach to a key enabler of continuous improvement in terms of methods, tools and techniques as well as supporting skills, attitudes and behaviours. An organisation cannot improve without a consistent supply of key performance information and managers and leaders are literally working in the dark without reliable and rigouroulsy analysed performance data. Our approach benefits from extensive experience in world-class standards of organisational capability, such as described in the EFQM Excellence Model, and from the many assessments we have carried out all over Europe.
How it does it:
PLS Assessment Manager is a highly specified process together with supporting tools and techniques based on tried and tested best practices. The approach develops the skills, attitudes and behaviours of all role players to ensure that assessments become a routine activity and a common competency amongst the organisations people. The approach is designed to dovetail into our other key knowledge management processes; benchmarking and innovation; to create an overall capability described in our Flagship Programme, the PLS Knowledge Manager Programme.
Analysis and Reporting Programme
The Analysis and Reporting Programme provides team members who support managers and leaders with guidance on communicating the significance of findings from data analysis. It is all too common for the analytical effort to fail to deliver business savvy options and recommendations for change together with appropriate opportunity and risk analysis; information critical for effective management and leadership decision making.
Too much time and effort can be spent during critical management and leadership meetings discussing the significance of data rather than recommendations brought to the meeting by experts. The Analysis and Reporting Programme addresses this weakness through developing a common, highly professional understanding of performance measurement as the basis for decision making.
The Independent Capability Maturity Assessment Programme
The Independent Capability Maturity Assessment Programme is a rigorous, evidence based assessment providing consistency, repeatability and independence for senior decision makers and other executive stakeholders. Independent assessments can be carried out by our experienced assessors into a wide range of organisational capabilities, comparing these to best-practices and industry norms. Assessments result in a report rich in guidance on areas of strength and opportunities for improvement.
Business Excellence Assessment Programme
TRIMENTIS has extensive experience in the world-class standard of organisational capability described in the EFQM Excellence Model. Our trained Assessors and Senior Assessors have worked throughout Europe for the EFQM and BQF as part of their awards programmes and directly for our own clients. We have experience in helping organisations prepare and apply for awards having lead finalists and winners in a number of National and European level quality awards.
A practical starting point for organisations is our QUALIFIER Assessment run as a facilitated one-day event. Evidence against the EFQM Excellence Model is captured interactively from participants and results in a report setting out opportunities, areas for development and an overall ‘maturity’ score as an aid to benchmarking.
Self Assessments are complementary to performance analysis carried out routinely by organisations. Performed periodically they allow management teams to stand back from day to day operations and critically compare their capability against best practice.
Self Assessment produces insights into issues and opportunities for improvement as well providing an overall index or ‘score’. They are used to stimulate a renewed energy in improvement efforts, raising the performance bar. The Self Assessment Programme provides management and leadership teams with the knowledge, process and capability to effectively target, run and learn from a comprehensive programme of self assessments essential to performance management and improvement as the class-leading PLSNet Programme Manager, our collaborative web-based tool set.
- Assessment Tools Development
- Benchmarking Training and Development
- Business Excellence Training and Development
- Self-Assessment Training and Development
- ICE Client Best Practice Training and Development
Learn more about our expertise in the rigorous use of management and leadership best practice, and how we help get the most out of an organisations processes, people and knowledge through our systematic, results oriented approach called Performance Leadership.
Client Success Stories
Learn how we have worked with clients to achieve significant results through our client success stories. Each client success story illustrates how we have helped define client priorities, what approach the team took and the results the client achieved … turning priorities into results.
Start using Performance Leadership
To start using performance leadership across your organisation today get in touch with us through our Contact page. TRIMENTIS has been working with clients for nearly two decades across a range of sectors and we have supported over £9 billion worth of major infrastructure projects.