Strategy clarification or formulation is a critical exercise that develops a shared clarity around a common purpose, provides an understanding of how people can contribute to its success, and motivates them towards achieving it.

Work typically starts with a Strategy Maturity Assessment of the current situation. Frequently we find that the strategic intent merely needs to be updated and re-communicated to key stakeholders.

TRIMENTIS has applied this process to highly detailed enterprise wide strategic business plans to secure investment, to group level functional team and local team and individual strategies. Appropriate tools and techniques are selected from a wide portfolio to address client needs.

Performance management is an evidence-based approach to translating strategy into ongoing operations and to driving continuous improvement. The core Performance Management Process is a tried and tested best practices approach that is highly prescribed and uses tools and techniques such as the Balanced Scorecard and Opportunities and Risk Analysis to guide each of its stages.

The process is a systematic cycle of organisational development, operational implementation, performance analysis and management review. The ‘Review’ stage effectively drives the entire process and is the single most important activity that management leadership teams undertake on a regular planned basis.

Our core Change Management Process is a tried and tested best practices approach that is highly prescribed and uses tools and techniques including rational analysis and lean six sigma techniques to guide each of its stages …

• Clarify and define the opportunity or threat to be addressed
• Establish goals, objectives and plans to meet key stakeholder needs, mobilising people and resources
• Analyse current performance using lean six sigma techniques
• Identify options and solutions with opportunity and risk analyses
• Agree solutions and design, implement and monitor effectiveness

Coaching enables participants to significantly increase their personal effectiveness in leading, managing and performing in the workplace as a continuing capability, linking self-awareness with business results to create both individual and organisational transformations.

The High Performance People Programme is our flagship programme for personal development, run most powerfully in tandem with organisational development.

The programme is based on the Core Competencies and underlying Attributes within the High Performance People Model and is initiated by a 360 Survey. The survey is completed by participants and their managers, peers, team members and customers and is conducted through our automated browser based tool.

Today organisations seek people who are prepared to step forward and take the lead. It’s no longer a question of hierarchical authority but of personal authority. This builds from knowledge and confidence about how the management and leadership process works in practice.

The vast majority of us learn about this process through a combination of trial and error, from role models and if lucky some formal training. And yet a significant part of people’s jobs is to manage and lead something – teams, problem solving, a function and not least themselves.

It is a criticism of formal education from primary to tertiary and beyond, that whilst some techniques are taught, there is precious little preparation in terms of how they fit together as an integrated, systematic and practical whole. However, the fundamentals of management and leadership are not a mystery, not rocket science and not difficult to do, yet are rarely demonstrated in organisations today.

TRIMENTIS has developed the critical success factors of high performing people into the High Performance People Model to assist in coaching and development. The 360 Survey has been designed to elicit perceptions of behaviour in relation to the Attributes of the Model. A key purpose of the survey is to signal to colleagues that participants are starting out on a coaching programme.

The survey is based on people’s perceptions of behaviours, looking to see how effective they appear to be. It is not a detailed analytic tool nor a powerful psychometric test but is a ranging tool, showing relative levels of effectiveness.

Administration of the survey is fully automated once the participant and administrator have agreed on respondents and timescales. Our automated web-based browser tool generates emails to respondents and follow-up reminders, keeping both the participant and administrator informed about progress.

Throughout our personal development we firstly study the known facts and then set about improving on what we have learnt, whether it is through formal study or simply the informal lessons of life. This is called progress.

The same principles apply to improving organisational performance although the techniques are surprisingly less commonly used. Why re-learn the lessons that others have already paid the price to learn?

Benchmarking is a structured activity in which organisations evaluate various aspects of their capabilities in relation to best practice. This then allows them to develop plans to adopt such best practice with the aim of increasing performance.

The approach is a highly rigorous, fact based exercise in which the key characteristics of your capability are analysed against the benchmark organisation.

Self Assessments are complementary to performance analysis carried out routinely by organisations. Performed periodically, they allow management teams to stand back from day to day operations and critically compare their capability against best practice.

The assessment produces insights into issues and opportunities for improvement as well providing an overall index or ‘score’. They are used to stimulate a renewed energy in improvement efforts, raising the bar.

TRIMENTIS has extensive experience in the world-class standard of organisational capability described in the EFQM Excellence Model. Our trained Assessors and Senior Assessors have worked throughout Europe for the EFQM and BQF as part of their awards programmes and directly for our own clients.

Innovation is the successful exploitation of new ideas. Ideas that improve the way we do things to enable our organisations to remain competitive.

Some ideas are small and iterative; others can create radical change to the market and ourselves. Evidence shows that those who have the awareness to continually create, evaluate and successfully exploit their new ideas are more likely to survive and prosper.

Working innovatively is a work routine focused on doing better today than we did yesterday, driven by knowledge of how well the organisation is achieving its goals in comparison to its benchmarks. Performance leaders recognise that generating and exploiting ideas is as much to do with attitude and culture as it is with systems, skills and knowledge.

TRIMENTIS builds both the expectation and the need for innovation into key activities within the core Performance Management Processes.

The benefits that Performance Leadership brings are both deep and wide, whether implemented at organisational, team or individual level.

There are published independent studies that detail significant benefits for organisations who rigorously implement the principles of business excellence, and our case studies further demonstrate many tangible strategic, operational and cultural benefits to clients.

• Leaders better create the conditions for success by aligning the organisation to a compelling picture of the future, clarifying the priorities, providing resources and motivation and leading by example.
• Managers better enable people to be successful by routinely capturing customer insights and using data to drive a systematic approach to performance management and change management.
• Team members better support each other, increasing personal effectiveness in building positive, productive relationships.
• Individuals and teams have clearer performance expectations, understand how their efforts contribute to business success and are rewarded for delivering on their accountabilities.

In summary then, everyone throughout the organisation and beyond it benefits from increased transparency and accountability. Transparency in terms of the overall purpose and performance of the organisation. Accountability in terms of who is doing what, when, where and how.